I just love the way organisations assume you’re a total idiot when responding to post. I wrote to such an organisation today informing them that… well that’s not important, but their reply I find offensive.
We will do our best to reply general enquiries within five working days. If your enquiry is of a technical nature it could take up to 10 working days. Please note that bank holidays and weekends are not classed as working days.
Its that last sentence (my underline). I know what a working day is. I don't need to be told. I am offended that they felt I or indeed anyone else needs to be told what a working day is.
PS It wasn’t me who left out ‘to’ after ‘reply’ in their first line. Or the mix of words and figures for numbers, bad form.