Photo: Cruising past Windsor wearing a Pith Helmet (pic Sue NPXL)
Welcome to the toilet wall.
. . . agree that they are not giving me the service I am paying for so they will cancel the contract the termination fee will be £244. What a robbing bunch of bastards.
Maffi, It might be a thought that next time you gert a PAYG dongle and check that it works before trying a contract. In fact having a spare PAYG dongle, from a different network, might mean that you could just put a small amount of money on it if ever you found yourself in an area where your contract company had no coverage
And what's more, they don't give a sh*t!
You pay a monthly service contract fee, to be provided with a service which they admit you are not receiving and,therefor they would be failing to adhere to the service provision terms thus being in breach of their service obligations under the contract entered into and as such termination of the agreement can be enacted and any cancellation fees that would be liable under early termination can be waived at the discretion of the manager/head of customer complaints.
I don't know what the consumer protection law in the UK is but here (New Zealand} your service would be regarded as 'not fit for purpose'. The contract could be terminated with no charge and possibly a refund.Don M
Thats kinda how it works here. except mobile phone companies it seems.
I've just come across your comments on the service provided by T Mobile. I've had Orange for many years now and the service actually seemed to be getting worse. 3 offered a great deal on a dongle so I tried it. So far very good, and I've heard from others that the good service os widespread.Bob nb Lyra
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