I don't want to moan, but you know I'm going to. Has customer service gone down the shit chute? Recently I was in a well known shopping emporium owned by a Mr Smith at a Rail station. I bought my self a can of coke for the journey.
The whole encounter took just a minute or two. During this time I said 'hello' and 'thank you'. The girl behind the counter never spoke a word! After she handed me my change I said, " Excuse me but we have just made a transaction here and you have not spoken one word".
Her response was, "No and I'm not going to".
I like going into restaurants and I always tip well for good service. The more known I become the better the service I get. I have noticed that in restaurants where a 12% service charge is added to the bill the service is not always up to standard. And anyway when did tipping/service charge rise from 10%, that kind crept up on us a few years ago. Catering is one of a few businesses where you are sold the goods for a stated price and then the overheads are added to the bottom of the bill after the goods have been consumed albeit by tipping or fixed service charge,. Why is that? Why is it that certain service industries work different to the rest?
I remember as a kid, when out shopping with mummy, if the service in a shop was poor she would never go back there again and I mean never! Of course 60 odd years ago that would have happened very rarely.
What has happened? Why did it all change? What has happened in our society that makes it OK for some Service staff to think that service isn't important? Are we right to expect good service?